OpenSearch
TL;DR
- Customer: A leading global product discovery platform (anonymous for legal reasons)
- Tech Stack: Self-hosted OpenSearch clusters
- Needs: Robust, pro-grade OpenSearch support for their mission-critical clusters
- Results: Dramatic improvements to cluster stability and all key cluster performance KPIs, thanks to Pulse
About The Company
This customer success story focuses on a leading AI-powered Product Discovery Platform that offers its users AI-powered visual search, hyper-personalized shopping experiences, automated product tagging, and marketing tools — along with in-store solutions like smart mirrors that seamlessly bridge the digital and physical retail worlds.
This customer has raised more than $70 million in funding with a global team of 150 employees and tens of millions in annual revenue. They are currently powering product discovery for over 100 leading brands worldwide, helping end-users find exactly what they’re looking for — even when they don’t know how to describe it.
And while we can’t publicize the name of “The Company” explicitly, they have enthusiastically encouraged us to publicize the impact that Pulse has had on their search operations and their business operations overall.
The Challenge: Supporting Mission Critical OpenSearch Clusters
As a product discovery platform, search is the backbone of The Company's operations. Their AI-driven experiences rely on fast, reliable, and always-available OpenSearch clusters — not only for search but also for metadata storage, tagging, and personalization logic. In short: if OpenSearch slows down, so does The Company’s business.
The Company’s production environment depends on OpenSearch operating at peak performance 24/7. However, the default monitoring, support, and maintenance capabilities provided by AWS were not able to meet their scale and performance expectations.
At some point, The Company did find a third-party observability tool which helped to an extent and for a limited time — until the tool dropped support for OpenSearch. At that point, the Company found itself back at square one, without a reliable partner to monitor, optimize, and safeguard a core part of its tech stack.
"OpenSearch is a critical part of our business success says Company CTO Y.G. "To maintain these clusters we needed increased visibility, better insights, and help detecting and resolving issues quickly. The standard observability tooling that we got from AWS out of the box just wasn’t enough. And the third-party tools we examined were simply not able to deliver the results we needed.”
The Solution: A Novel Platform and 24/7 Expert OpenSearch Support With Pulse
That’s when The Company turned to Pulse.
Pulse provided exactly what The Company was looking for. What excited The Company in particular was Pulse’s unique offering of a next-generation platform combined with 24/7 expert support.
The Company knew that it needed more than just a new set of dashboards. They needed a support partner — a team that understood the high stakes of maintaining their OpenSearch clusters properly, and a suite of tools that could provide immediate visibility into the state of their OpenSearch setup. They were searching for a solution that would activelyy support their DevOps and engineering teams to improve performance and prevent downtime.
“The bottom line is that we were looking for a solution that could provide us real support,” says The Company CEO B.G. “Because of the importance of OpenSearch to our business, we considered bringing this expertise in-house. But when we discovered Pulse, we realized that their powerful platform and deep OpenSearch expertise were unparalleled. At that point it was an easy decision to make.”
With Pulse, The Company gained access to a comprehensive platform designed to meet their operational needs:
🔍 Dashboards Built for OpenSearch
Pulse’s dashboards, tailored specifically for OpenSearch clusters, gave The Company’s team instant visibility into node performance, shard distribution, index health, and system load. Features like shard heatmaps, tiered node views, and availability zone awareness made it easy to track performance across environments — all without manual configuration.
📊 Daily Health Reports
Pulse delivered daily cluster health assessments, giving The Company’s team a daily snapshot of cluster resiliency, stability, performance, and security. These proactive checks have helped The Company spot issues before they escalate, and provide a clear view of system health over time.
🚨 Intelligent Alerts
Pulse’s advanced alerting system not only flags anomalies but also provides root cause analysis and actionable recommendations, helping The Company respond faster and more effectively to potential threats or degradations.
🛠 24/7 Expert Support
Perhaps most critically, Pulse provided The Company access to a seasoned support team of OpenSearch veterans. Whether for performance tuning, incident response, or best-practice guidance, The Company now had expert backup on-call around the clock.
And beyond specific features and capabilities, The Company was pleasantly surprised at how easy it was to onboard Pulse.
“We were up and running in no time,” relates The Company’s CTO. “Compared to our previous experiences with other vendors, our team was pleasantly surprised at how easy it was to set up Pulse and make it part of our regular workflow”.
**Results & Impact: Improved Cluster Stability and System Performance **
From the outset, The Company had identified cluster stability and search performance as its two most critical operational KPIs. And since adopting Pulse over a year ago, there have been clear and measurable improvements across the board.
According to The Company's CTO: “System stability and performance are the two main metrics that measure our success — and Pulse enables us to deliver consistently on both. Their platform gives our DevOps team the visibility they need and the confidence that we’re in good hands.”
This collaboration with The Company is a perfect example of how Pulse can become a force multiplier for teams that need a comprehensive support solution or complex OpenSearch clusters.
“We’re very pleased with the results we’ve achieved with The Company,” says Itamar Syn-Hershko, Founder of Pulse. “Our work together is a great example of how Pulse can bring operational clarity and peace of mind to teams running mission-critical OpenSearch clusters. We’ve enabled The Company to grow their business, and for us - that’s what it’s all about”.
