Enterprise Support
Your mission-critical clusters deserve more than monitoring - they need 24/7 expert support and proactive optimization. Pulse delivers enterprise-grade support designed for teams running Elasticsearch, OpenSearch, and ClickHouse at scale.
Elasticsearch Support
Enterprise-grade support for Elasticsearch clusters with 24/7 monitoring, proactive optimization, and expert guidance.
OpenSearch Support
Comprehensive OpenSearch support with AI-powered monitoring, automated insights, and 24/7 expert assistance.
ClickHouse Support
Expert ClickHouse support for high-performance analytics workloads with guaranteed response times and SLAs.
Trusted by Fortune 100 Companies and Innovative Startups
Why Us?
We combine deep expertise with innovative technology to deliver support that goes beyond solving problems
World-Class Experts
Our team brings over 10+ years of hands-on experience with Elasticsearch, OpenSearch, and distributed systems at scale. We've solved complex challenges for Fortune 100 companies and innovative startups alike.
- Deep knowledge of cluster architecture and optimization
- Proven track record with enterprise deployments
- Core contributors to open-source projects
24/7 Availability with SLAs
Production systems don't sleep, and neither do we. Our enterprise support guarantees rapid response times through comprehensive SLAs, ensuring your critical incidents receive immediate attention any time, any day.
- Round-the-clock expert coverage
- Guaranteed response times based on severity
- Priority handling for production-critical issues
Proactive Support Through Pulse Platform
Our innovative agentic platform continuously monitors your clusters, providing AI-powered root-cause analysis and actionable recommendations before issues impact your operations.
- Automated health checks and anomaly detection
- AI-driven insights with expert validation
- Intelligent alerts with remediation guidance
End-to-End Support
From day-to-day troubleshooting to emergency crisis management, our support extends across the entire spectrum of cluster operations, ensuring you're never alone when challenges arise.
- Daily performance optimization and tuning
- Emergency incident response and resolution
- Strategic guidance for capacity planning and upgrades
Enterprise Support for Kubernetes Operators
For customers running Elasticsearch, OpenSearch, or ClickHouse on Kubernetes, we provide comprehensive support for the official operators, ensuring your cloud-native deployments run smoothly and reliably.
What We Cover
- Elasticsearch ECK Operator support
- OpenSearch Kubernetes Operator guidance
- ClickHouse Operator troubleshooting
- Custom resource configuration optimization
Benefits
- Seamless cloud-native cluster management
- Automated scaling and upgrade assistance
- Best practices for production deployments
- Expert troubleshooting for operator issues
The Pulse Advantage
Our agentic platform combines cutting-edge AI with battle-tested expertise to deliver proactive support that prevents issues before they impact your business.
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Automated Root-Cause Analysis:
Stop spending hours diagnosing issues. Pulse's AI engine automatically traces problems to their source, examining metrics, logs, and configurations to pinpoint exactly what went wrong.
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Actionable Recommendations:
Get specific, prioritized guidance for optimizing clusters. Pulse tells you exactly what to do, why it matters, and how to implement fixes - saving hours of troubleshooting.
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Continuous Health Monitoring:
Proactive health checks detect performance degradation before it becomes critical. Our platform monitors shard distribution, heap usage, query patterns, and node stability around the clock.
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Cost Optimization:
Reduce infrastructure costs without compromising performance. Pulse identifies inefficiencies in resource allocation, query patterns, and shard structure to help you run leaner clusters.
Get Enterprise Support That Scales With You
Pulse Support delivers comprehensive enterprise support for Elasticsearch, OpenSearch, and ClickHouse across any infrastructure. From proactive optimization to emergency resolution, we provide trusted 24/7 coverage that ensures your clusters perform flawlessly.
Join Fortune 100 companies and innovative startups who trust Pulse to keep their mission-critical clusters running at peak performance.
FAQ
What platforms does Pulse enterprise support cover?
Pulse provides enterprise support for Elasticsearch, OpenSearch, and ClickHouse clusters. We support all deployment models including self-managed, cloud-managed (AWS, Elastic Cloud, Aiven), and hybrid environments.
What does your 24/7 support include?
Our 24/7 enterprise support includes round-the-clock monitoring, guaranteed response times based on severity levels, emergency incident response, proactive health assessments, and unlimited access to our team of experts via Slack, email, or phone.
Do you support Kubernetes operators?
Yes. For customers running on Kubernetes, we provide comprehensive support for official operators including Elasticsearch ECK Operator, OpenSearch Kubernetes Operator, and ClickHouse Operator. This includes deployment guidance, troubleshooting, and optimization.
How does the Pulse platform enhance your support?
The Pulse platform provides automated health monitoring, AI-powered root-cause analysis, intelligent alerting, and actionable recommendations. This enables our experts to proactively identify and resolve issues before they impact your operations.
What kind of SLAs do you offer?
We offer enterprise-grade SLAs with guaranteed response times based on incident severity. Critical production issues receive immediate attention with response times measured in minutes, not hours. SLA terms are customized based on your specific requirements.
Can you help with cost optimization?
Absolutely. Our platform continuously analyzes cluster performance and resource utilization to identify cost-saving opportunities. We help optimize query patterns, shard allocation, and infrastructure sizing to reduce costs by 20-50% while maintaining or improving performance.