Proactive OpenSearch Support

24/7 proactive OpenSearch cluster maintenance by Pulse, backed by our experts

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OpenSearch Experts Are Close By

Your Partner in Keeping Performance and Cost in Check

  • Human Touch with AI Power: Leverage the Pulse platform for issue detection and root-cause analysis, with the added benefit of real human expertise.
  • Expert Guidance: Get access to world-class Elasticsearch and OpenSearch specialists.
  • 24/7 Support: Enjoy true peace of mind knowing experts watch your cluster and ready to help, including 24/7 support under SLA for critical issues.
Talking with world class experts from Pulse team

Health Assessments

Proactive Insights for Optimal Cluster Health and Performance

  • Prevent Problems Before They Happen: Avoid costly downtime and enjoy a seamless user experience with Pulse's proactive issue identification. Fine tune performance and cost in time.
  • Customized Health Metrics: Get clear, actionable insights tailored to your specific cluster setup and performance goals.
  • Scale with Confidence: Scale smoothly and keep your clusters healthy and up-to-date with daily checks and proactive monitoring.
Inside Pulse health assessments page

Whether you are running on Amazon OpenSearch Service, on any other managed services, or self-managed, Pulse provides you and your team the OpenSearch Support you always wish you had.

Pulse simplifies OpenSearch cluster maintenance and optimization for clusters running anywhere, at any scale, by providing automated actionable insights for cluster health and performance for clusters in your production environment. Backed by 24/7 proactive support by experts, you can sleep well at night.

We created Pulse after a decade of collaborating with thousands of clients and optimizing hundreds of thousands of Elasticsearch and then OpenSearch clusters so our customers can sleep better at night knowing their clusters are in excellent hands, as our team monitors them proactively and is ready to help.

We provide support for OpenSearch at any version, for clusters serving any type of use case, from log analytics, real time search, to vector search. We offer a range of service level agreements for production issues.

Intelligent Alerts

Actionable Alerts, Not Noise

  • Proactive Alerts: Pulse notifies you in advance of potential issues, allowing you to address root causes promptly.
  • AI-Powered Alerts: Receive customized alerts based on your usage patterns, minimizing distractions and false alarms.
  • Flexible Alert Delivery: Get alerts when and where you need them, with integrations for Slack, Teams, Datadog, PagerDuty, Discord, and more.
Inside Pulse events and alerts page

Dashboards

Dashboards built by Elasticsearch and OpenSearch Experts for OpenSearch Users

  • Smart Observability: Access powerful, pre-built views of nodes, indices, and shards for informed decision-making.
  • Unique Approach: Use specialized dashboards like Shard Heatmap and index grouping for deep performance insights, including drill-down views, node tiers, and availability zones.
  • Benefit from Our Expertise: Built by experts for their own use. Gain insights from dashboards developed by our experts, packed with years of optimization expertise.
Inside Pulse dashboards page

Speak to Our OpenSearch Specialists

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