Proactive OpenSearch Support, 24/7 SLA

OpenSearch Experts Are Close By

Your Partner in Keeping Performance and Cost in Check

Human Touch with AI Power: Leverage the Pulse platform for issue detection and root-cause analysis, with the added benefit of real human expertise.
Expert Guidance: Get access to world-class Elasticsearch and OpenSearch specialists.
24/7 Support: Enjoy true peace of mind knowing experts watch your cluster and ready to help, including 24/7 support under SLA for critical issues.

Proactive Insights for Optimal Cluster Health and Performance

Prevent Problems Before They Happen: Avoid costly downtime and enjoy a seamless user experience with Pulse's proactive issue identification.
Customized Health Metrics: Get clear, actionable insights tailored to your specific cluster setup and performance goals.
Scale with Confidence: Scale smoothly and keep your clusters healthy and up-to-date with daily checks and proactive monitoring.

Actionable Alerts, Not Noise

Proactive Alerts: Pulse notifies you in advance of potential issues, allowing you to address root causes promptly.
AI-Powered Alerts: Receive customized alerts based on your usage patterns, minimizing distractions and false alarms.
Flexible Alert Delivery: Get alerts when and where you need them, with integrations for Slack, Teams, Datadog, PagerDuty, Discord, and more.

Dashboards built by Elasticsearch and OpenSearch Experts for OpenSearch Users

Smart Observability: Access powerful, pre-built views of nodes, indices, and shards for informed decision-making.
Unique Approach: Use specialized dashboards like Shard Heatmap and index grouping for deep performance insights, including drill-down views, node tiers, and availability zones.
Benefit from Our Expertise: Built by experts for their own use. Gain insights from dashboards developed by our experts, packed with years of optimization expertise.