World-Class Expert Support for BigData Stacks

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We keep clusters healthy for many, including:

Actionable Recommendations

  • No More Latency or Instability

    Our fully automated Operations Intelligence Platform will detect and address misconfigurations, abnormalities, or misuse. This service spans all aspects of infrastructure, sizing, and application usage.

  • Cost-Saving Opportunities

    Maintain peak performance while running the right-sized cluster. Pulse will help you avoid over-provisioning hardware by recommending the optimal configuration.

  • Based on Our Unparalleled Experience

    The team behind Pulse has been working with Big Data for many years. From thousands of projects across every vertical and size of deployment, we have compiled our expertise and lessons learned into an intelligent, automated platform: Pulse.

Tap to World-Class Experts

  • Proactive Monitoring & Deep Cluster Reviews

    Leverage the Pulse automated alerting platform and benefit from continuous proactive reviews by our experts. Your clusters will be monitored around the clock and you will be notified of any necessary actions.

  • Ask Us Anything

    Pulse connects you directly with our experts, so you can have critical questions answered promptly via Slack, Teams, email, or directly on our platform.

  • An Extension of Your Team

    Pulse allows your team to focus on the things that matter to you, by reducing or eliminating the time they need to spend maintaining Big Data clusters or optimizing queries.

  • Bespoke Dashboards

    Our experts have been monitoring and optimizing Big Data clusters for over a decade. Pulse makes our state of the art dashboards with all the little tricks we came up with over the years fully accessible to you and your team.

Intelligent Alerts

Get insights and push alerts for things that matter, in a clear and actionable way.

  • Slack
  • PagerDuty
  • Teams
  • Email
  • Webhook
  • Improve incident response time

    Get smart, real-time alerts on production issues that really matter. Pulse helps with reducing noise and avoiding alert fatigue by dynamically setting thresholds and alerting only on actionable events.

  • Driven by Machine Learning

    Pulse gets to know your Big Data clusters and alerts you when it detects anomalies in usage patterns.

  • Reduce The Noise

    Get only the right alert, at the right time, to the right person. Activate the Pulse expert incident response team to immediately take action or advise on a resolution of an active incident.

Incident Response & 24/7 Experts Support

incident response flow
  • Open an Incident

    Need additional support? You can easily open an incident with a click of a button to a direct cluster issue.

  • 24/7 Assistance

    Receive expert assistance 24/7 with SLA and we will take care of the issue for you, and our Incident Response Team of experts will be immediately available to lend a hand and advise until the issue is resolved.

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