OpenSearch
Summary
- Customer: Aidoc, developer of AI-powered radiology solutions
- Tech Stack: Kinesis, Logstash, Amazon CloudWatch, OpenSearch clusters
- Needs: Effective monitoring, issue prioritization, and actionable insights for multiple OpenSearch clusters
- Results: Significant time savings, improved operational clarity and cluster stability, and proactive management of OpenSearch infrastructure
About Aidoc
Aidoc specializes in developing AI-powered clinical solutions that help radiologists and other medical professionals quickly identify acute medical conditions in imaging studies such as CT scans. Their platform integrates into existing radiology workflows, enhancing decision-making speed and accuracy.
The Challenge: Maintaining Complex OpenSearch Clusters with Limited Visibility
Aidoc operates multiple mission-critical OpenSearch clusters across regions:
- US-based Cluster: 9 data nodes, 3 master nodes, 2 ultrawarm nodes
- EU-based Cluster: 9 data nodes, 3 master nodes, 2 ultrawarm nodes
- Development Cluster
Before adopting Pulse, Aidoc faced a number of significant operational challenges:
- Manual Monitoring: The team had to develop custom dashboards and manually inspect them for potential issues, creating considerable operational overhead.
- Reactive Issue Identification: The team spent considerable time and resources analyzing data to identify cluster issues, significantly increasing cognitive load and resource strain
- Lack of Clarity on Resolution Paths: The absence of clear, prioritized actions slowed down the issue resolution process, diverting attention from strategic tasks.
Aidoc realized that to keep growing their business and maintain their high-standard of quality, they needed a way to more efficiently analyze cluster cluster health, automatically identify potential issues, and provide clear, actionable guidance for resolutions when issues arise.
The Pulse Solution: Proactive Insights and Simplified Cluster Management
After consulting the team at AWS, Aidoc was introduced to Pulse. As an official AWS partner solution, Pulse was recommended based on its proven success in solving exactly the type of challenges Aidoc was facing and its strong track record of delivering operational clarity, proactive monitoring, and expert support for OpenSearch users on the AWS platform.
The referral gave Aidoc the confidence that Pulse would not only meet their requirements but also align seamlessly with their cloud environment and growth trajectory.
As soon as the Pulse Agent was quickly deployed to the Aidoc OpenSearch environment, the teams turned their collaborative focus to several core Pulse features that could quickly move the needle for Aidoc:
Actionable Recommendations
Pulse began analyzing cluster usage and activity to proactively identify issues within Aidoc’s OpenSearch clusters - even subtle anomalies such as trailing whitespace in field names. Pulse not only raised relevant issues but also provided clear recommendations and actionable insights—eliminating guesswork and manual investigation.
Unified Cluster Visibility
Pulse delivered comprehensive dashboards and real-time monitoring capabilities out of the box, allowing Aidoc’s team to easily correlate cluster health metrics and rapidly identify performance and stability concerns. This streamlined a previously tedious and error-filled workflow and relieved a huge operational burden from the Aidoc team.
Expert Guidance and Support
Pulse’s dedicated, expert team provided essential, timely guidance on specific questions and complex issues, ensuring consistent, smooth operation of the Aidoc OpenSearch infrastructure. The expert advice raised the confidence of the Aidoc management team that they could, in turn, guarantee consistent performance and stability to their customers.
Results & Impact: Operational Efficiency and Reduced Complexity
Within a short period of time, Pulse delivered tangible benefits to Aidoc:
- Significant Time Savings: With Pulse proactively surfacing actionable insights, Aidoc's technical teams spent far less time diagnosing issues manually, allowing more time to focus on innovation and other technical responsibilities.
- Proactive Issue Management: Pulse’s ability to quickly identify and prioritize issues before they impacted performance significantly improved the stability and reliability of Aidoc’s critical systems. Cluster-related incident reports and incident resolution times dropped to record-lows for the Aidoc team.
- Ease of Use and Adoption: Aidoc’s team found Pulse intuitive and easy to integrate into their existing workflows. As a company with multiple OpenSearch clusters in multiple environments, it was very helpful to have a single place to view clusters’ health.
“Pulse was incredibly easy to adopt and use. The single-pane visibility it provides for our clusters in multiple environments has been exceptionally convenient. The Pulse team has exceeded our high expectations with their insights and guidance. Put simply - Pulse has simplified our entire cluster management operation.”
-Omer Segev, Director of DevOps @ Aidoc
Looking Ahead
Given the success of the initial deployment, Aidoc’s integration of Pulse now represents a strategic partnership and a key component in their ongoing growth.The continued use of Pulse ensures that their OpenSearch infrastructure remains robust, scalable, and stable, critical for supporting their mission of delivering AI-powered, real-time clinical decision support.
“As our platform continues to scale globally, the reliability of our infrastructure becomes even more critical. Pulse has proven itself to be far more than a monitoring tool — it’s an end to end platform that gives us the stability, visibility, and support we need to continue pushing the boundaries of real-time clinical decision-making.”
—Michael Braginsky, CTO @ Aidoc
Pulse founder Itamar Syn-Hershko echoed a similar sentiment:
“As Aidoc continues to innovate in medical imaging and expand their global footprint, Pulse is proud to serve as a strategic infrastructure partner. Our platform helps ensure their OpenSearch environment remains stable, scalable, and resilient — the kind of foundation that’s essential for delivering life-saving technology at global scale.”
